Reference

How dmwin Handles Your Personal Information

This Privacy Policy explains what data we collect when you use your dmwin account, how we store it, and what rights you have over it.

Account data protectedPayment info handled securelyYour rights, clearly statedBangladesh-local context
dmwin How dmwin Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Encryption in Transit All data exchanged between your device and dmwin is encrypted via SSL. This covers login, account updates, and every payment step involving bKash, Nagad, or Rocket.
Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.
Data Retention Account records are kept while your account is open and for a defined period after closure, in line with applicable law. You may request deletion of non-essential data by contacting support.
Access and Correction You have the right to request a copy of the personal data we hold on your account and to ask us to correct anything that is inaccurate. Submit your request via live chat or email.
PRIVACY CONTACT PATHS

Reach Us About Your Data

Email Support Send data requests or privacy questions to our support address. We aim to respond within a reasonable timeframe and will confirm receipt of your request.
Live Chat Open the chat widget inside your dmwin account for faster responses. Our support team can log a formal data request on your behalf during chat hours.
Account Settings Some data changes — like updating your contact number or linked wallet — can be handled directly inside your account settings without contacting support.

Privacy Policy — Frequently Asked Questions

These are the questions we hear most often about how dmwin handles account and payment data. If your question is not covered here, reach out via live chat inside your account.

We collect your name, contact details, date of birth, and the payment method you register — such as bKash, Nagad, or Rocket. Device and session data is also logged for account security.

Payment data is shared only with the processor handling your transaction. We do not sell or pass your bKash, Nagad, or Rocket details to unrelated third parties under any circumstances.

We keep your data while your account is active and for a period after closure as required by applicable law. You can ask us what data we hold by contacting support through live chat or email.

Yes. Submit a data access request via live chat inside your account or by email. We will confirm receipt and provide the information within a reasonable timeframe under applicable law.

Contact support via live chat or email and request deletion of non-essential data. Some records must be retained under applicable law, but we will explain exactly what can be removed.

We use session cookies for login and analytics cookies to understand lobby usage. You can manage or block cookies through your browser settings; some features may not work without session cookies.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.