Reference

Our Terms, Your Account Rights

dmwin operates under a clear legal framework — your access to the lobby, your wallet activity via bKash, Nagad, or Rocket, and your account data are all governed by the terms set out here.

Account TermsPrivacy & DataWallet PolicyJurisdiction Notice

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HOW WE HANDLE YOUR DATA

Data, Cookies, Security and Your Rights

Your account security and data handling are not afterthoughts here. We use session encryption on every login, and wallet verification steps — including OTP confirmation for bKash and Nagad transactions — are built into the account flow to protect against unauthorised access. You have the right to request a copy of the data we hold on you, ask us to correct inaccurate records, or request account deletion by contacting support with your account ID.

Cookie Use

We use functional and analytics cookies to keep your session active and understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Data Retention

Account data is retained for as long as your account is active and for a period after closure as required by our operational obligations. Wallet transaction records are kept for audit purposes.

Account Security

Every account login is protected by OTP verification. If you notice unauthorised activity, contact support immediately and we will freeze the account while we investigate.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time. Submit your request via email support with your registered account details and we will respond within two business days.

What These Terms Actually Cover

dmwin Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply the moment you open an account with us. They cover how your account is created and closed, how wallet transactions through bKash, Nagad, and Rocket are processed and recorded, and what happens if a dispute arises. We do not share your payment details

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with third parties outside of what is needed to process a transaction. Your account data is held securely and accessed only for operational purposes — verifying a Rocket withdrawal, confirming a Nagad deposit, or responding to a support request. We apply session-based encryption across all account
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activity. If you access the platform from Bangladesh, your use is subject to applicable local law; we do not make representations about legality in jurisdictions we have not verified. Any changes to these terms are posted on this page, and continued use of your account after
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a change constitutes acceptance. If you disagree with an update, you may close your account by contacting our support team directly. We keep a record of all accepted terms versions tied to your account for reference.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

Reach Us on Policy Matters

If you have a question about these terms, a data request, or a dispute related to your account or a wallet transaction, our support team handles legal and policy queries directly. Reach out through any of the channels below and reference your account ID for faster handling.

Live Chat Available directly from your account dashboard. Use this for urgent policy queries or to flag a transaction dispute tied to your bKash or Nagad wallet.

Email Support Send detailed legal or data requests to our support address. We aim to respond to policy-related emails within two business days of receipt.

Account Help Centre Our help centre covers account closure, data deletion requests, and wallet verification steps. Access it from the menu inside your logged-in account.

Legal and Account Policy FAQs

Common questions about your rights, our data practices, and how these terms apply to your account in Bangladesh.

Yes, if you open an account and access the platform from Bangladesh, these terms apply. Availability is subject to your local law and eligible regions — we recommend checking your local regulations before registering.

Contact our support team by email with your account ID and a clear data access request. We will respond within two business days and provide the data we hold on your account.

Yes. Send a deletion request to our email support channel with your registered account details. We will process the closure and confirm once your data has been removed from active systems.

Wallet transaction records are retained for a period after account closure for audit and operational purposes. They are not shared with third parties outside of what is required to process or verify those transactions.

Any update to these terms is posted on this page with a revised date. Continuing to use your account after a change is posted means you accept the updated terms. You can close your account if you do not agree.

Use the live chat from your account dashboard or email support with your account ID and the transaction reference. Our team handles wallet disputes for bKash, Nagad, and Rocket payments directly.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy Accountdmwin Login InfoPrize Hunters

Our Terms, Your Account Rights

Data, Cookies, Security and Your Rights

Cookie Use

Data Retention

Account Security

Your Rights

Reach Us on Policy Matters

Legal and Account Policy FAQs

01 Do these terms apply to me if I am in Bangladesh?

02 How do I request a copy of my personal data?

03 Can I ask dmwin to delete my account and data?

04 What happens to my bKash or Nagad transaction records after I close my account?

05 How will I know if these terms change?

06 Who do I contact if I have a dispute about a transaction?

Legal

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